These terms of sale apply to all orders placed on the e-commerce site www.zoezephyyr.com. The acquisition of a product and the validation of an order entails the unreserved acceptance of the terms of sale. The buyer therefore declares to have read it at the time of placing the order.
ARTICLE 1: PRODUCTS
All products are handcrafted, each sheet is handmade and therefore unique. There may be slight manufacturing differences from one product to another. Very slight imperfections and irregularities may be present on the product due to its artisanal nature. The photos of the products are as faithful as possible, the colors may vary according to the screens. Zoezephyyr cannot guarantee perfect similarity between the item ordered and its presentation on the site.
The products are offered within the limits of available stocks. In the event of the unavailability of a product despite a customer order, Zoezephyyr undertakes to either offer you a similar product, at the same price, or to reimburse you for the product in question.
ARTICLE 2: ORDERS AND VALIDATION OF YOUR ORDER
The validation of the basket by you entails the irrevocable acceptance of the general conditions of sale and the commitment to pay the amount due for your order.
In the event of non-payment of the order within three weeks following the passage of the said order on the site, it will be considered null and will be automatically cancelled.
Zoezephyyr reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of a difficulty concerning the order received.
ARTICLE 3: PRICES
The prices indicated are in euros and include all taxes, excluding delivery costs. All orders, whatever their origin, are payable in euros.
Zoezephyyr reserves the right to modify its prices at any time, but undertakes to apply the current price which was indicated to you at the validation of your order.
ARTICLE 4: PAYMENT METHODS
Payment by credit card via Stripe's ultra-secure payment system or via PayPal.
The operation is free, at no additional cost.
Zoezephyyr does not have access to and does not store your bank details.
ARTICLE 5: SHIPPING POLICIES
Shipping costs are determined by the number of items purchased, the shipping method chosen and the destination address. Transit times are provided by the carriers, and may therefore vary depending on the destination of your package. Please note that these delays are beyond our control and that we cannot act on them.
In the event that you receive a damaged item, despite the attention we pay to shipments, please contact us as soon as possible, in certain cases a complaint may be made to the carrier. More information on returns and exchanges on this page.
ARTICLE 6: WITHDRAWAL
In accordance with the provisions of Article L.121-21 of the french Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.
Returns must be made in their original condition, complete and unused. In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
The return costs are your responsibility and the return procedure will be sent to you when you request it, by email or via the contact form.
In the event of exercise of the right of withdrawal, Zoezephyyr will refund the order, within 14 days of receipt of the returned products, via the same means of payment as that used when ordering.
Shipping costs will not be refunded.
ARTICLE 7 – APPLICABLE LAW IN CASE OF DISPUTES
These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
ARTICLE 8 – INTELLECTUAL PROPERTY
All elements of the website zoezephyyr.com are and remain the exclusive intellectual property of Zoezephyyr. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound.
ARTICLE 9 – PERSONAL DATA
Zoezephyyr reserves the right to collect personal information and personal data about you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you.
They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data concerning you, directly on the website.
Zoezephyyr will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
Legal Notice
Zoezephyyr
Mme Zoé Brochard
headquarters : 34 rue Monseigneur Augouard, appt 13, 86000 Poitiers, FRANCE
Siret : 853 752 616 00021
VAT not applicable, art 295B of the CGI
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